Privacy Policy for L'Art de la Coiffure

This privacy policy explains how L'Art de la Coiffure collects, uses, and protects your personal information when you use our site and services. We are committed to protecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Identity of the Data Controller

The data controller responsible for your personal data is L'Art de la Coiffure, located at 35 Rue de la République, 69002 Lyon, France.

2. Information We Collect

We collect personal information that you provide directly to us when you use our site, book an appointment, or use our services. This may include:

• Contact Information: Your name, address, phone number, and email address.
• Appointment Details: Information related to your bookings, services requested, preferred stylist, and date/time of appointments.
• Payment Information: If you make payments through our online platform, we may collect payment card details or other payment information. This data is processed securely, often by third-party payment processors.
• Communication Content: Records of your correspondence with us.

We may also collect certain information automatically when you visit our site, including:

• Technical Data: IP address, browser type and version, operating system, time zone setting, browser plug-in types and versions.
• Usage Data: Information about how you use our site, such as pages visited, links clicked, and duration of visit. This data is often collected through cookies and similar technologies.

3. How We Use Your Information

We use the personal information we collect for various purposes, including:

• To provide and manage our services, including booking and managing appointments for haircutting, colouring, perms, treatments, styling, grooming, and hair extensions.
• To communicate with you regarding your appointments, services, or inquiries.
• To process payments for services rendered.
• To improve our services and your experience on our site.
• To send you marketing communications (where you have consented to receive them) about our services, promotions, or news.
• To comply with legal obligations and protect our legal rights.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Performance of a contract: Processing your data is necessary to provide the salon services you request and manage your appointments.
• Legitimate Interests: We process data for our legitimate interests, such as improving our services, managing our business efficiently, and ensuring the security of our site, provided these interests do not override your fundamental rights and freedoms.
• Consent: We may rely on your consent for certain processing activities, such as sending you marketing communications. You have the right to withdraw your consent at any time.
• Legal Obligation: We may process your data where necessary to comply with applicable laws or regulations.

5. Data Sharing

We do not sell your personal data. We may share your information with third parties only in the following circumstances:

• Service Providers: We may share data with trusted third-party service providers who perform functions on our behalf, such as online booking systems, payment processors, or IT support. These third parties are obligated to protect your data and use it only for the purposes for which it was disclosed.
• Legal Requirements: We may disclose your information if required to do so by law, in response to a legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage method is entirely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period depends on the type of data and the purpose of processing.

8. Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

• The Right to Access: You have the right to request access to the personal data we hold about you.
• The Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• The Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions, particularly where the processing is based on legitimate interests or for direct marketing.
• The Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• The Right to Withdraw Consent: Where we process your data based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact L'Art de la Coiffure.

9. Cookies and Tracking Technologies

Our site may use cookies and similar tracking technologies to enhance your user experience, analyse site usage, and for marketing purposes. Cookies are small text files placed on your device. You can manage your cookie preferences through your browser settings.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page. We encourage you to review this policy periodically.

11. Contacting Us

If you have any questions about this privacy policy or our data practices, you can contact us at:

L'Art de la Coiffure
35 Rue de la République
69002 Lyon
France

You also have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or where the alleged infringement occurred, if you believe that the processing of your personal data infringes GDPR. In France, the relevant authority is the CNIL (Commission Nationale de l'Informatique et des Libertés).